Refund policy

Thoughtful care, before and after your purchase.

We accept qualifying returns of unopened, unused products. We do not offer direct exchanges. If your product arrives damaged, is defective, or is not what you ordered, please contact us so we can review the issue and help resolve it.

Unopened product returns

To request a return, contact us within 30 days of delivery at info@taedara.com with your order number and the items you wish to return.

Products must be unopened, unused, and in their original packaging, with any original seals intact. You will need your order number or other proof of purchase.

Customers are responsible for return shipping costs for change-of-mind returns. Original shipping charges are non-refundable for these returns, except where required by applicable law.

Please contact us before mailing a return. We will provide return instructions and the correct return address. We recommend using a tracked shipping service and keeping your shipping receipt.

Opened or used products

Because our products are intended for personal care, opened or used products are not eligible for change-of-mind returns.

This restriction does not prevent you from reporting a defective, damaged, or incorrect product and does not limit your rights under applicable law.

Damaged, defective, or incorrect items

Please inspect your order upon arrival and contact us promptly if an item is damaged, appears defective, or is not what you ordered.

Email info@taedara.com with your order number and a description of the issue. We may request photos, a short video, a batch number if available, or additional information to help evaluate your claim.

We may require the product to be returned for inspection before approving a refund or replacement. If we request a return to evaluate a reported defect, damage, or incorrect item, TAEDARA will provide a prepaid return shipping label.

Please retain the product and its packaging until we provide instructions. Do not mail anything back without contacting us first.

After reviewing the issue, we will notify you of the outcome and any approved refund or replacement. In some cases, we may resolve the issue without requiring a physical return.

Disliking a product’s scent, texture, or results does not by itself establish a defect. If you experience irritation or have a product safety concern, please discontinue use and contact us.

Exchanges

We do not offer direct exchanges. If you would like a different product, request a return of your eligible unopened, unused item and place a separate order for the product you prefer.

This does not affect replacements or refunds approved for defective, damaged, or incorrect items.

Order changes and cancellations

Contact us as soon as possible if you need to change or cancel an order. We will check its status and let you know what is possible. Changes or cancellations may not be possible once an order has been prepared or shipped.

This does not limit any statutory cancellation rights that apply to your purchase.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved. If we do not require a product to be returned, we will notify you of our decision after reviewing your claim.

Approved refunds will be issued to your original payment method within 10 business days. Your bank or credit card company may take additional time to process and post the refund.

If more than 15 business days have passed since we approved your refund, please contact us at info@taedara.com.

Where applicable law requires an earlier refund, we will meet that deadline.

European Union right of withdrawal

Where European Union consumer withdrawal rights apply to your purchase, you generally have the right to notify us that you wish to cancel within 14 days of receiving your goods, without providing a reason, subject to applicable legal exceptions.

After notifying us, you must send the goods back within the applicable legal return period. You are responsible for the direct cost of return shipping unless we agree otherwise or the return concerns a defective, damaged, or incorrect item.

Refunds for a valid statutory withdrawal include the standard outbound delivery charge where required by law. Additional charges for a more expensive delivery option are not refunded where the law permits. Statutory refund deadlines take priority over our general refund timeframe.

Our voluntary return conditions do not restrict any statutory withdrawal rights that apply to your order.

Your consumer rights

Nothing in this policy limits any cancellation, refund, warranty, or other consumer rights available under applicable law.

Contact us

For return requests or questions, email info@taedara.com or visit our Contact page.