Shipping policy

Thoughtfully prepared. Carefully delivered.

Thank you for choosing TAEDARA. Below you’ll find information about order processing, shipping, and assistance with your delivery.

Shipping destinations

We currently ship to the United States.

Available delivery options are based on your shipping address and are displayed at checkout.

Order processing

Orders are typically prepared for shipment within 4-5 business days after payment confirmation. Business days exclude weekends and public holidays.

Processing time is separate from shipping transit time. If a product has a different processing timeframe or is offered as a preorder, that information will be stated on its product page.

Shipping rates and delivery estimates

Shipping charges and available shipping methods are displayed at checkout before you complete your purchase.

Delivery estimates depend on your destination and the shipping service selected. Carrier transit estimates begin after shipment and do not include our order processing time.

Estimated delivery dates are not guaranteed. Weather, holidays, carrier disruptions, and other circumstances may affect transit times.

Shipping confirmation and tracking

Once your order ships, you will receive a shipping confirmation using the contact information provided at checkout. Tracking details will be included when available.

Tracking information may not update immediately after a shipping label is created.

Shipping addresses

Please review your shipping address carefully before placing your order. If you notice an error, email info@taedara.com as soon as possible.

We will make reasonable efforts to assist, but address changes may not be possible once an order has been prepared or shipped.

Delayed shipments

If we cannot ship your order within the promised timeframe, we will notify you and provide any cancellation or refund options required by applicable law.

If your order has shipped but appears delayed, please contact us with your order number so we can help investigate.

Missing packages

If tracking shows your package as delivered but you cannot locate it, please check the delivery location, household members, and any building reception or package collection area.

If the package remains missing, contact us promptly at info@taedara.com. We will review the shipment information and work with you and the carrier to investigate.

Damaged or incorrect deliveries

Please inspect your order upon arrival. If an item arrives damaged or is not what you ordered, contact us with your order number and a description of the issue. Include photos of the product and shipping packaging when available.

Retain the product and packaging until we provide instructions. We may request additional information or a return for inspection. If we require a return to evaluate shipping damage or an incorrect item, TAEDARA will provide a prepaid return shipping label.

Returned or undeliverable packages

If a package is returned to us because of an incomplete address, failed delivery, or refusal, we will contact you to discuss the available options. Any applicable reshipping charges will be explained before a new shipment is arranged.

Returns and refunds

For information about qualifying returns and refunds, please review our Returns & Refunds Policy.

Contact us

For shipping questions, email info@taedara.com or visit our Contact page.